What to Have Ready Before a TechCavalry Call

• The original CDs from all your programs.
• All of your installation keys.
• Any disks containing data that you'd like to transfer.
• A list of problems and, if possible, error messages.
• Your files backed up, if possible.

What to Expect from a TechCavalry Call

When you call during our business hours (8:30 AM to 5 PM, Monday to Friday), one of our employees will pick up the phone and ask you about the kind of services you need, your contact information, directions to your home or business (if it's hard to reach), and a few brief questions about your computer. Then, we'll set up the appointment time that's best for you. Appointments are usually scheduled within two business days of your call.

Our technician will show up at the time you agreed upon for an appointment, wearing a navy-blue TechCavalry shirt and carrying a supply of basic computer parts and software in the car. If the tech is going to be late, we'll call you and let you know so that you can go ahead with the call or reschedule if it won't work out.

Once your installation, repair, or other service is done, we'll test your computer and give it a quick tune-up. We like to leave the computers we service in better condition than they were in before the problem arose. We'll also teach you some simple techniques to keep your computer in good shape.

Because our favorite chip is a chocolate chip, we'll give you a free extra-large chocolate chip cookie with every appointment. If we run out, we'll double up on them next time - just let the tech know.

We accept Visa, MasterCard, and Discover, as well as checks.

Follow-up Procedures

If we run out of time on a service call and have to leave, we'll come back for a second call for no service charge and no hour minimum - all we'll bill you for is the time we spend fixing your computer. If we think we've made a mistake, we'll come back for free.